Effective October 31, 2020
Current processing times are listed in the banner on the home page
If your order contains pre-order stamp sets, your entire order is held until all stamps are in stock and ready for shipping. If you wish to receive your in stock sets sooner, please place separate orders so that only preorder sets are shipped together.
Orders within the US are shipped via USPS First Class package or Priority Mail. Charges are calculated based on the weight of your order, with the option to purchase Route+ package protection
All international orders will be shipped via First Class International Package. Shipping charges are calculated based on the weight of your order, with the option to purchase Route+ package protection
First Class International Package rates include what USPS calls e-Del con aka tracking to select countries.
CUSTOMS / TAXES / TARIFFS / VAT
Customers are responsible for any customs, taxes, tariffs or other fees associated with shipping to your country beyond the cost of postage. Please check with your local Customs office for an estimate of charges for your order.
* EU Customers *
Effective December 8, 2022 we will resume shipping to EU. VAT and/or customs charges and related fees will NOT be collected at the time of sale. You will be responsible for any and all VAT, import fees, customs fees, and/or handling fees charged by your country. Please refer to your country’s related laws and regulations to find out estimated fees you will need to pay.
By placing your order, you acknowledge and agree to this notice. Please make sure you read this notice carefully and decide if you can accept this new policy before placing your order.
Feel free to email us if you have any questions regarding this change.
Returned Orders due to unpaid customs/VAT charges:
Orders that are returned due to unpaid customs/VAT charges may either be reshipped after additional shipping charge is paid at the buyers expense or partially refunded MINUS shipping paid.
OPTIONAL ROUTE+ PACKAGE PROTECTION FOR ORDERS
Studio L2E is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.*
**Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises."*Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
If you do not purchase Route+ at the time of checkout, you accept full responsibility for lost, stolen or damaged parcels.
Purchased Route+ and need to file a claim? File here
PLEASE NOTE: For some countries, an order may take up to 60 days to arrive.
Can you give me more information on where my shipped order is?
While we would love to be able to give you any insight to where your order is once it has been shipped, the only information we have or can see is what's available to you using the USPS website and your tracking or customs number.
Where can I find more information on Route+ package protection?
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route+ package protection at checkout.
When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
My order was lost, damaged or wasn't delivered and I did not purchase Route+ package protection
During the checkout process you are given the opportunity to purchase Route+ package protection. By opting not to purchase Route+, you agreed that Studio L2E would not be responsible for lost, stolen or damaged packages.
USPS does not guarantee delivery dates for First Class or Priority Mail. If you believe your package is lost or if your tracking number shows that your package has been delivered but you haven't received it, please initiate a search by completing the Missing Mail Search Request at https://www.usps.com/help/missing-mail.htm.
If you believe the package was stolen, we recommend filing a police report. If you require further attention, please send us a message.