Angel Policy | Defective Products | Order Terms | Return Policy | Shipping Information & Cost
Can you give me more information on where my shipped order is?
While we would love to be able to give you any insight to where your order is once it has been shipped, the only information we have or can see is what's available to you using the USPS website and your tracking or customs number.
Where can I find more information on Route+ package protection?
More details on Route+ can be found HERE
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route+ package protection at checkout.
When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
My order was lost, damaged or wasn't delivered and I did not purchase Route+ package protection
During the checkout process you are given the opportunity to purchase Route+ package protection. By opting not to purchase Route+, you agreed that Studio L2E would not be responsible for lost, stolen or damaged packages.
USPS does not guarantee delivery dates for First Class or Priority Mail. If you believe your package is lost or if your tracking number shows that your package has been delivered but you haven't received it, please initiate a search by completing the Missing Mail Search Request at https://www.usps.com/help/missing-mail.htm.
If you believe the package was stolen, we recommend filing a police report. If you require further attention, please send us a message.